Privacy policy
PRIVACY POLICY
Last updated: June 2026
Who we are
The English Flower Press Co. is a small business based in Nottinghamshire, England. We make and sell handcrafted flower presses through our website at englishflowerpress.co.uk.
When you place an order or get in touch with us, you share personal information with us. This policy explains what we collect, how we use it, and your rights in relation to it.
If you have any questions about this policy please contact us at hello@englishflowerpress.co.uk.
What information we collect
When you place an order we collect:
- Your name and contact details including email address and delivery address
- Payment information — this is processed securely by Shopify Payments and we do not store your card details
- Your order details including any personalisation information such as names, dates, and messages submitted for engraving
When you visit our website we may also collect:
- Browsing data such as pages visited and time spent on the site, collected via cookies
- Device and browser information
If you contact us directly by email we will retain that correspondence.
How we use your information
We use the information we collect to:
- Process and fulfil your order
- Send you order confirmation and shipping updates
- Respond to any queries or issues with your order
- Improve our website and customer experience
- Meet our legal and financial obligations
We will only contact you for marketing purposes if you have opted in to receive marketing emails. You can unsubscribe at any time using the link in any marketing email.
Who we share your information with
We do not sell your personal data to third parties. We share your information only where necessary to fulfil your order or operate our business:
- Shopify — our website and order management platform. Shopify processes and stores order data on our behalf. You can read Shopify's privacy policy at shopify.com/legal/privacy
- Shipping carriers — your name and delivery address are shared with our delivery partners to fulfil your order
- Payment processors — payment is handled securely by Shopify Payments or other processors at checkout
Cookies
Our website uses cookies — small text files stored on your device — to help the site function, remember your preferences, and understand how visitors use the site.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
How long we keep your data
We retain order and customer data for six years in line with HMRC requirements for financial records. If you contact us by email we will retain that correspondence for as long as is reasonably necessary.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request that we correct inaccurate data
- Request that we delete your data, subject to any legal obligations we have to retain it
- Object to or restrict how we process your data
- Request a copy of your data in a portable format
To exercise any of these rights please contact us at hello@englishflowerpress.co.uk. We will respond within 30 days.
If you are unhappy with how we have handled your data you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.
Contact
The English Flower Press Co. Nottinghamshire, England hello@englishflowerpress.co.uk